AZ, FL, and TX Walmart customers eligible for drone delivery service
DroneUp, Walmart’s drone delivery service, is now offering same-day delivery options to customers within one mile of participating stores in the greater Phoenix, Tampa, Orlando, and Dallas areas.
Wholesale prices of used vehicles are at their lowest level in more than a year
The Manheim Used Vehicle Value Index is a method of tracking prices of used vehicles sold at its U.S. wholesale auctions. the latest metric shows prices have fallen approximately 16% from the record-high levels in January.
Sweden’s Amazon customers are banking on ocean shipping for next-day delivery
Amazon’s decision to integrate into ocean shipping has been speeding up shipments while lowering the company’s emissions via transportation.
Overstock.com is now offering convenient customer returns with UPS
Overstock CEO Jonathan Johnson unveiled the launch of the companies’ partnership on a Q4 earnings call last week, heralding the pilot program as an extremely convent process meant to streamline customer returns and better understand customer preferences on an internal business level.
Gap Inc. reevaluates its distribution network with new Texas facility
Gap Inc.’s newest 850,000-square-foot Customer Experience Center has opened in Longview, Texas.
Customers desire more environmentally-friend shipping methods, regardless of delays
A new survey from Descartes Systems titled “Retailers: Sustainability is Not a Challenge, It’s an Opportunity”, reports that a mere 38% of consumers feel retailers are actually doing a decent job using sustainable delivery operations.
DOT unveils customer service dashboard for airline transparency
Sick of your summer flights being delayed? Well, you aren’t the only one.
Customers are complaining to the FTC about Tesla repair issues
Own a Tesla? You might be having a difficult time obtaining parts for repairs.
Customers want fast and free shipping methods - is “BOPIS” the answer?
As the nation continues to slowly recover from the pandemic, there has been a notable revival of in-person shopping.
Sunday delivery of FedEx packages being reduced in rural areas
FedEx Corp. is reducing delivery service on Sundays now that e-commerce spending begins to slow in the post-pandemic market.
Strengthening supplier relations is key in a supply chain disaster
Strengthening supplier contracts is crucial in the midst of a supply chain disaster.
Walmart passes growing fuel costs to suppliers instead of customers
Beginning August 1st, the big box company will launch its “Collect Pickup Program” for its giant retail network of suppliers, aligning with rising fees to keep the costs from being transferred to the customers.
Customers and employees both require your attention
Employee engagement cannot be at the expense of customer satisfaction - or vice versa.
Delivery expectations increase along with economy growth
Research shows a distinct shift toward online shopping and quick delivery in a post-Covid-19 society.
Trucking customer service reps are familiar with “Karens”
“Karens”, men and women who have a poor attitude with customer service representatives, can be upset by a wide variety of things.
Consumers demand for more refrigerated trucks
According to the Thomas Index Report, consumers have embraced ordering their groceries online and fully stocking large fridges and freezers with food for their homes.
Consumers refer back to Amazon when they compare shopping experiences
Whether online or in-person, customers of your brand want a quick and seamless shopping experience/ You can thank Amazon for those expectations.