Experts Highlight AI Maturity Gap and Emphasize Human Expertise

Artificial IntelligenceHigh Tech / High Touch
Written By Jennifer Joslyn

Experts from leading companies such as ServiceNow, Fannie Mae, Fujitsu, and Enable have expressed the view that AI is not yet mature enough to bring about a revolution in procurement. While acknowledging the potential of AI in certain areas such as virtual agents, they believe that it has a long way to go before it can generate meaningful changes in procurement and supply chain processes. The experts emphasized the importance of human expertise, decision-making, and the understanding of business context alongside AI tools.

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Jennifer Joslyn
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