Norfolk Southern Anticipates Weeks for Train Backlog Recovery

Trade & Border IssuesHot Spots
Written By Jennifer Joslyn

Norfolk Southern, an Atlanta-based railroad, is facing a significant backlog of trains following a recent service outage. The outage was attributed to an error in vendor software rather than a cybersecurity breach. The vendor's software defect during routine maintenance led to unresponsiveness in both primary and recovery data storage systems, impacting core operational systems.

While Norfolk Southern has restored its systems and resumed services, it acknowledges that the recovery of the backlog could take weeks. The railroad is collaborating with the vendor to prevent such incidents in the future and enhance its own resilience. The company is also working diligently to keep customers informed about the status of their shipments during this recovery period.

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Jennifer Joslyn
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