UPS announces plan to reduce late deliveries

SalesMoney Matters
Written By Jennifer Joslyn

📦 In a Q2 earning call, UPS CFO Brian Newman and CEO Carol Tomé announced their project, “Total Service Plan” - a plan with a mission to reduce late departures and deliveries to customers.

The initiative includes customized routes for more than 60,000 individual UPS drivers that will reduce any time spent idling in the trucks. The plan, meant to rival competitor FedEx’s “Network 2.0 Plan”, should improve operation without adding any more pieces to its network. This also comes on the heels of a parcel volume decline since 2021.

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Jennifer Joslyn
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