Chatbot Technology is on the rise, even in the supply chain industry

Customer RelationsHigh Tech / High TouchArtificial Intelligence
Written By Jennifer Joslyn

🗣️ Chatbot Technology is on the rise, even in the supply chain industry.

Chatbots can automate routine tasks such as order tracking, inventory management, and customer service, freeing up human resources for more complex and strategic tasks. Chatbots can interact with customers 24/7, providing them with real-time information on their orders, delivery status, and other relevant details. This improves customer service and increases customer satisfaction and loyalty. They also process large amounts of data quickly and accurately, making it easier to manage and analyze data in real time, which can improve the overall efficiency of the supply chain.

Read more from Supply Chain Today ▶

Featured
US Justice Department Sues Apple for Alleged Monopoly in Smartphone Market
US Justice Department Sues Apple for Alleged Monopoly in Smartphone Market

The US Justice Department and multiple states are suing Apple, accusing it of monopolizing the smartphone market.

China's Hyperloop Dream is Breaking Speed Barriers and Redefining Travel
China's Hyperloop Dream is Breaking Speed Barriers and Redefining Travel

Imagine zipping from New York to Los Angeles in less than an hour or hopping from London to Paris in just 15 minutes.

US Commerce Secretary Signals Expanding Tech Export Controls to Slow China's Tech Advancements
US Commerce Secretary Signals Expanding Tech Export Controls to Slow China's Tech Advancements

U.S. Commerce Secretary Gina Raimondo stated in an interview that more controls on tech exports to China will be implemented as needed, despite concerns from businesses.

Car hackers are on the rise
Car hackers are on the rise

A group of German hackers recently breached a Tesla car, not with malicious intent but to access a paid feature – heated rear seats.

Smart Technology Ensures Green Lights for Freight Transportation
Smart Technology Ensures Green Lights for Freight Transportation

The North Central Texas Council of Governments (NCTCOG) is implementing a five-year intelligent traffic signal optimization program in the Dallas-Fort Worth area to reduce the number of stops for trucks at traffic lights.

Iran's APT34 Conducts Supply Chain Attack on UAE
Iran's APT34 Conducts Supply Chain Attack on UAE

Iran's APT34, also known as OilRig, has launched a supply chain attack targeting government entities in the United Arab Emirates (UAE).

The Evolving Landscape of Logistics is Embracing Digital Trends in the Modern Era
The Evolving Landscape of Logistics is Embracing Digital Trends in the Modern Era

The logistics industry is undergoing significant transformations in the digital age.

Ryder Launches Innovative Technology Lab Headed by Silicon Valley Startup Baton Founders
Ryder Launches Innovative Technology Lab Headed by Silicon Valley Startup Baton Founders

Ryder System, a leading logistics and transportation giant based in Miami, has established an innovation laboratory in Silicon Valley with a focus on transforming transportation and supply chain networks and preparing for the upcoming wave of AI technologies.

J.B. Hunt Commits to Sustainability: Acquiring 13 Zero-Emission Nikola Trucks
J.B. Hunt Commits to Sustainability: Acquiring 13 Zero-Emission Nikola Trucks

Nikola Corporation and J.B. Hunt Transport Services Inc. have reached an agreement for J.B. Hunt Transport Inc., a subsidiary of J.B. Hunt, to purchase 13 zero-emission Class 8 trucks from Nikola.

Commerce Secretary Raimondo to Visit China Amid Simmering Tech Control Tensions
Commerce Secretary Raimondo to Visit China Amid Simmering Tech Control Tensions

US Commerce Secretary Gina Raimondo is planning to visit China in late August as part of the Biden administration's efforts to ease tensions between the two largest economies in the world.

Kodiak Robotics Leads Pilot Program for Autonomous Truck Inspections, Streamlining Roadside Interactions
Kodiak Robotics Leads Pilot Program for Autonomous Truck Inspections, Streamlining Roadside Interactions

Kodiak Robotics is leading the pilot of the Commercial Vehicle Safety Alliance's new protocol for autonomous trucks called the Enhanced Commercial Motor Vehicle Inspection Standard program.

Tech Giants Commit to AI Safeguards in Deal with Biden Administration, But Regulation Concerns Remain
Tech Giants Commit to AI Safeguards in Deal with Biden Administration, But Regulation Concerns Remain

Several major tech companies, including Amazon, Google, Meta, Microsoft, and others, have made voluntary commitments to meet a set of artificial intelligence (AI) safeguards brokered by the White House.

Flying Cars: Are They on the Horizon?
Flying Cars: Are They on the Horizon?

The long-awaited era of flying cars may become a reality by 2025 as Tavistock Development Company plans to launch its first flying car service in central Florida.

Universal Truck Identification Devices: Streamlining Fleet Operations and Enhancing Efficiency
Universal Truck Identification Devices: Streamlining Fleet Operations and Enhancing Efficiency

The concept of Universal Identification Devices (UID) for trucks, proposed by the Federal Motor Carrier Safety Administration (FMCSA) in response to a petition from the Commercial Vehicle Safety Alliance (CVSA), raises numerous questions.

CADDi Secures $89M Funding Amid Challenging Supply Chain Management Landscape
CADDi Secures $89M Funding Amid Challenging Supply Chain Management Landscape

CADDi, a global procurement startup, has secured $89 million in a Series C funding round, even as the supply chain management sector has experienced a decline in funding.

The Impact of Technology on the Transformation of the Logistics Industry
The Impact of Technology on the Transformation of the Logistics Industry

The logistics industry has experienced significant changes due to advancements in technology.

Expert Warns Back Door Supply Chain Cyberattacks Could Lead to Business Closure
Expert Warns Back Door Supply Chain Cyberattacks Could Lead to Business Closure

Following the MOVEit ransomware cyberattack, a cybersecurity expert highlights the significant threat posed by supply chain cyberattacks, which have the potential to force organizations out of business.

Henry Ford Health Leverages Data to Control Supply Expenses
Henry Ford Health Leverages Data to Control Supply Expenses

Detroit-based non-profit Henry Ford Health has successfully reduced its supply expenses, despite ongoing inflation concerns for hospitals.

Japan's Largest Port Hit by Ransomware Attack, Causing Cargo Delays
Japan's Largest Port Hit by Ransomware Attack, Causing Cargo Delays

The Port of Nagoya, Japan's largest maritime port, fell victim to a ransomware attack allegedly carried out by a Russian cybercriminal group, causing significant disruptions to cargo operations.

Saudi Arabia Launches Inaugural Air Taxi Service
Saudi Arabia Launches Inaugural Air Taxi Service

Saudi Arabia has achieved a significant milestone in its pursuit of commercial electric vertical take-off and landing (eVTOL) operations with the successful completion of the first test flight of a flying taxi.

Intel Expands Global Presence with Chip Production Facilities in Eastern Europe
Intel Expands Global Presence with Chip Production Facilities in Eastern Europe

Intel is investing $4.6 billion in a new assembly and testing facility in Poland and expanding its investment in a semiconductor fabrication plant in Germany, totaling approximately $33 billion.

Meet the Vessels on the Quest for the Titan Sub
Meet the Vessels on the Quest for the Titan Sub

A massive search effort is currently underway in the remote North Atlantic to locate the missing Titan submersible, which carried five individuals.

Unleashing the Power of Your Data: A Back to Basics Guide
Unleashing the Power of Your Data: A Back to Basics Guide

The disruptions and rising freight costs experienced in recent times have prompted businesses to seek aggressive cost-saving measures.

Understanding the Role of Supply Chain Control Towers in Enhancing Visibility and Decision-Making
Understanding the Role of Supply Chain Control Towers in Enhancing Visibility and Decision-Making

Supply chain control towers are increasingly recognized as crucial tools in addressing the challenges faced by organizations, particularly in terms of visibility and decision-making.

Top software in 3PLs and cold chain space
Top software in 3PLs and cold chain space

Technology plays a vital role in the supply chain, empowering and improving processes in the movement and storage of goods.

How embracing technology can help global logistics
How embracing technology can help global logistics

Digitalization has brought about transformative changes in logistics and the supply chain, revolutionizing global operations.

The Bright Future of Blockchain Endures, Even Now
The Bright Future of Blockchain Endures, Even Now

The recent crash of the crypto market hasn't dampened the potential of blockchain technology, which continues to hold promise as a solution to various problems.

Driving Business Model Innovation: Key Questions for 3PLs and Software Vendors
Driving Business Model Innovation: Key Questions for 3PLs and Software Vendors

Beyond technology and processes, there is ample room for innovation in supply chain management and logistics through business model transformation.

Navigating Your Way to the Perfect TMS
Navigating Your Way to the Perfect TMS

Transportation management systems (TMS) have become crucial investments for shippers, but selecting the right one can be challenging.

Unlocking the Potential of Ambient IoT: A New Frontier of Connectivity and Tracking
Unlocking the Potential of Ambient IoT: A New Frontier of Connectivity and Tracking

The concept of the Internet of Things (IoT) has evolved significantly since its inception, moving beyond tracking larger items to encompassing smaller units as well.

Jennifer Joslyn
Previous

The Conference Board’s Leading Economic Index (LEI) is warning of incoming recession
Next

Robotics need a proper human labor management system to operate effectively