Chatbot Technology is on the rise, even in the supply chain industry
Chatbots can automate routine tasks such as order tracking, inventory management, and customer service, freeing up human resources for more complex and strategic tasks.
The Southwest Airlines holiday debacle, explained
Logistics Viewpoints is diving into the hottest topic during the week between Christmas and New Year’s: Southwest Airlines’ massive corporate collision of bad weather, poor customer service, and angry customers.
Southwest Airlines had a rough week... but so did their customers
Southwest hasn’t yet seemed to recover after an extremely challenging holiday weekend.
Sweden’s Amazon customers are banking on ocean shipping for next-day delivery
Amazon’s decision to integrate into ocean shipping has been speeding up shipments while lowering the company’s emissions via transportation.
Customers want fast and free shipping methods - is “BOPIS” the answer?
As the nation continues to slowly recover from the pandemic, there has been a notable revival of in-person shopping.
Sunday delivery of FedEx packages being reduced in rural areas
FedEx Corp. is reducing delivery service on Sundays now that e-commerce spending begins to slow in the post-pandemic market.
Strengthening supplier relations is key in a supply chain disaster
Strengthening supplier contracts is crucial in the midst of a supply chain disaster.
“Buy Now, Pay Later” options are being utilized for everyday expenses at an alarming rate, concerning economists further
While ”Buy Now, Pay Later” was originally an option made for big-ticket items, the trend in usage for everyday items is troubling.
Customers and employees both require your attention
Employee engagement cannot be at the expense of customer satisfaction - or vice versa.
Delivery expectations increase along with economy growth
Research shows a distinct shift toward online shopping and quick delivery in a post-Covid-19 society.
Trucking customer service reps are familiar with “Karens”
“Karens”, men and women who have a poor attitude with customer service representatives, can be upset by a wide variety of things.
Consumers refer back to Amazon when they compare shopping experiences
Whether online or in-person, customers of your brand want a quick and seamless shopping experience/ You can thank Amazon for those expectations.