Gap Inc. reevaluates its distribution network with new Texas facility

Customer RelationsHigh Tech / High Touch
Written By Jennifer Joslyn

Gap Inc.’s newest 850,000-square-foot Customer Experience Center has opened in Longview, Texas. The company has largely focused on improving customer experience and has expanded operations in the Southwest with this distribution center. The DC has the capabilities of multi-level pick models and enhances the processing of returned items.

The Longview-based Customer Experience Center also utilizes the new fulfillment service GPS Platform Services. A collection of U.S.-based e-commerce distribution centers from Phoenix to Fresno are incorporating this system to improve retailer supply chain practices. Along with the adoption of robotics, the distribution strategy is set to create a new era for direct-to-customer relations.

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Jennifer Joslyn
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