Poor communication with the public may be responsible for train incident fury
📰 Poor communication with the public may be responsible for train incident fury.
Local residents near the derailment have been largely left in the dark by the Norfolk Southern railroad, local safety departments, the news, and the government. Because of the confusion, many unanswered questions have loomed over the town and the incident is taking on a life of its own. Effective communication is critical in the aftermath of a disaster, and confusing messaging can have a significant impact on local residents. When communication is unclear, inaccurate, or inconsistent, it can create confusion, anxiety, and frustration among residents who are already dealing with the stress and trauma of a disaster.
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