Is 2023 Set to Repeat the "Air Travel Hell" of Summers Past?

Customer RelationsHigh Tech / High Touch
Written By Jennifer Joslyn

✈️ Is 2023 Set to Repeat the "Air Travel Hell" of Summers Past?

Troubles from the 2022 travel season continue to haunt Americans as they prepare for the upcoming summer travel period. Last year saw skyrocketing airfares, cancellations, and an overwhelmed aviation industry. The newly released North America Airline Satisfaction Study by J.D. Power reveals a decline in customer satisfaction with major airlines for the second consecutive year, driven by rising ticket prices and increased fees. The upcoming summer is expected to see strong demand, but concerns persist about staffing shortages, infrastructure underfunding, and potential operational disruptions due to the implementation of new sensors to address 5G interference. The Biden administration is proposing measures to alleviate some of these issues, including compensation for controllable airline cancellations and the creation of a website to track airline amenities.

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Jennifer Joslyn
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