Linking employees and customers is the most effective way to build your company and strengthen your business, both internally and externally. Leadership required delegation and trust in employees as well as a keen interest in serving your customers effectively.
Employee engagement cannot be at the expense of customer satisfaction - or vice versa.
Say goodbye to free soda refills at McDonald's, a move that's stirring up more than just the ice in customers' cups.
McDonald's is reportedly gearing up to introduce a $5 meal deal, aiming to attract customers who felt priced out by recent hikes.
This shift comes as fast food joints across California, like McDonald's, Chick-fil-A, and Pizza Hut, have bumped their prices by about 10% since last September.
Costco, the membership-only warehouse chain, has significantly expanded across the U.S., boasting over 600 locations.c
In April, U.S. consumer sentiment took a sharper downturn than expected, hitting 77.9 from March's 79.4, reflecting growing concerns over inflation which continues to influence the economic outlook.
Chick-fil-A's recent announcement about a shift in their chicken policy might surprise some fans.
The US Justice Department and multiple states are suing Apple, accusing it of monopolizing the smartphone market.
The United States has slipped to its lowest-ever ranking in the annual World Happiness Report, dropping eight spots to 23rd place.
In the not-so-distant future, your ideal burger munching time might not align with your growling stomach.
McDonald’s faced a hiccup in its system on Friday, causing some customers worldwide to hit a snag when trying to place their orders.
The Biden administration just dropped a new rule that's gonna make late fees on credit cards way cheaper.
A recent viral social media post sparked a lively discussion about the prices at Five Guys, a popular burger chain in America.
Public transport services in Germany came to a halt as strikes organized by the Verdi union over working hours swept across 14 states, including Berlin.
Walmart's CEO, Doug McMillon, recently unveiled sweeping changes in customer shopping experiences during a fourth-quarter earnings call with investors.
AT&T recently faced backlash for a service outage that left some customers disconnected for up to 12 hours.
FedEx is set to launch a new "data-driven commerce platform" called fdx in the fall, offering comprehensive e-commerce solutions for online merchants.
Walmart has unveiled its largest drone delivery expansion plan, covering 1.8 million households in the Dallas-Fort Worth area.
A Reuters report highlights Tesla's alleged negligence in addressing known defects in its vehicles, including suspension and steering systems, and making customers pay for repairs.
Tesla addressed a 2-million-vehicle Autopilot "recall" by releasing software version 2023.44.30 as a free over-the-air update to affected vehicles, enhancing safety alerts.
Republican leaders in Congress are investigating the Department of Energy's $3 billion award to Sunnova Energy Corporation, a solar company accused of exploiting vulnerable customers with deceptive sales practices.
Americans' confidence in the US economy has declined, with the preliminary reading on consumer sentiment for November hitting its lowest level since May at 60.4, below economists' expectations of 63.7.
McDonald's has revealed that it is gaining middle- and higher-income customers who are trading down to its menu while simultaneously losing lower-income diners due to high inflation.
Toyota is recalling approximately 751,000 Highlander and Highlander Hybrid vehicles due to an issue with the mounting tabs on their bumpers that could lead to parts detaching, potentially causing accidents.
United Airlines is implementing a new boarding procedure, known as WILMA (window-middle-aisle), starting from October 26.
Rite Aid, a debt-laden U.S. pharmacy chain, has filed for bankruptcy protection and plans to close underperforming stores, sell its pharmacy benefit subsidiary Elixir, and address lawsuits related to the sale of addictive opioid medications.
Former Walmart U.S. CEO Bill Simon has highlighted that ongoing inflation and various economic pressures are impacting retailers' ability to offer bargains, leading American consumers to be more cautious with their spending.
Consumer confidence in fully automated self-driving vehicles has declined for a second year, with the readiness index score dropping to 37 out of 100, according to J.D. Power's 2023 U.S. Mobility Confidence Index (MCI) Study.
McDonald’s is launching a $5 Meal Deal in the U.S. to attract customers amid rising inflation.