The Southwest Airlines holiday debacle, explained
✈️ The Southwest Airlines holiday debacle, explained.
Logistics Viewpoints is diving into the hottest topic during the week between Christmas and New Year’s: Southwest Airlines’ massive corporate collision of bad weather, poor customer service, and angry customers. Not to mention, DOT Secretary Buttigieg singled the airline out and opened an investigation into its failings. Logistics Viewpoints is explaining the airline's root problem: its point-to-point model. Most other airlines use a “hub-and-spoke” model, which allowed Southwest’s competitors to operate fairly well during the week when Southwest canceled 15,700 flights.
Featured
The U.S. airline regulators are looking into an unusual incident where a part of a Boeing 737-800’s engine came loose during takeoff.